You can schedule an appointment in several convenient ways:
Our team will help you find a time that works best for you!
If you need to cancel or reschedule your appointment, please contact us as soon as possible. You can reach us at 210-607-4687 or simply reply to the appointment reminder text you’ll receive before your visit.
We kindly ask that you provide at least 24 hours’ notice whenever possible. Please note that cancellation or no-show fees may apply if an appointment is canceled without sufficient notice.
Surgical procedures require substantially more advance notice to reschedule or cancel and may be subject to higher cancellation fees. Please contact our office as early as possible if you need to make changes to a scheduled surgery.
Please bring the following to your appointment:
We recommend arriving a few minutes early to allow time to complete any required paperwork. If you have any questions before your visit, feel free to reach out:
If you are running late, please call us as soon as possible at 210-607-4687 so we can do our best to accommodate you. Please note that depending on how late you are running, we may need to adjust or reschedule your appointment to ensure all patients receive the care and time they need.
You will receive an email invitation with instructions to set up your account. Follow the link in that email to create your login and password.
If you did not receive the email or need assistance getting started, please don’t hesitate to reach out:
We are happy to help get you set up!
On the Patient Portal login page, select “Forgot Password” and follow the steps to reset your information. You will need the following to reset your password:
If you have forgotten your username or continue to have trouble accessing your account, please don’t hesitate to reach out:
We are happy to help get you back in!
Some information may take time to appear in the portal or may not be available online. If you are looking for something specific, please contact our office and we can help
You have several ways to reach us with medical questions:
For urgent medical concerns, please call our office directly at 210-607-4687. For emergencies, please call 911.
Once your lab or test results are ready, they will be available for you to view directly in the Patient Portal. You will receive a notification when your results have been posted. If you have any questions or concerns about your results, please don’t hesitate to reach out:
Please note that some results may require a follow-up appointment or a conversation with your provider before they are released.
Your medical records are available in the Patient Portal. Log in to your account to view visit notes, lab results, and other health information — including notes from your past appointments. You can access this information anytime without needing to call the office.
If you need records that are not available in the portal, contact us at 210-607-4687. Please allow up to 30 days for processing, though we do our best to fulfill requests as quickly as possible.
For prescription refill requests, please contact your pharmacy directly and have them send a refill request to our office. You may also reach us by calling us at 210-607-4687.
Please allow 48–72 hours for processing. Note that some medications may require an office visit before a refill can be authorized.
You can view and pay your balance through the Patient Portal. Log in to see your billing statements and make secure payments online.
If you have a question about your bill, please reach out to our billing department directly:
We are happy to help clarify any charges, discuss payment options, or assist with insurance questions.
It is common to receive more than one bill, as you may be billed separately for different services such as your provider visit, testing, or procedures performed during your appointment. If you have any questions or would like your charges reviewed, please reach out to our billing department:
Our billing team is happy to walk you through your statements and answer any questions.
Referral requirements depend on your insurance plan. If your insurance card says “HMO” or includes the phrase “Referral Required,” you will typically need a referral from your primary care provider before your appointment.
If you’re not sure whether a referral is required, we recommend contacting your insurance company to confirm your coverage and referral requirements before your visit. This can help avoid unexpected delays or out-of-pocket costs.
Insurance participation varies by provider. To confirm whether we accept your insurance, please reach out to us before your appointment at 210-607-4687.
You can also check directly with your insurance carrier to confirm participation. We want to make sure there are no surprises at the time of your visit.
Our office hours are:
If you have any questions, feel free to reach out:
When our office is closed, an answering service is available to assist you.
If you have a medical emergency, call 911.
Don’t let chronic sinus and nasal infections take control of your life. Book your consultation today for lasting relief.
Atkins Sinus Expert Care is committed to providing personalized care, cutting-edge equipment, and a level of experience you won't find elsewhere.
Otolaryngologist, Founder of Atkins Expert Sinus Care
Otolaryngologist, Fellowship-Trained Rhinologist
Physician Assistant
Book through our online patient portal and let us know some of the symptoms you’re experiencing.
Our team will review your symptoms at your visit and decide what diagnostic tests are needed to get to the root of your problem.
Once the diagnostic tests are done, our team will review them and make a plan of care for you. At that time, they will discuss whether you are a candidate for one of our procedures.
Our articles can help you better understand our services and also inform you about various topics related to your sinuses.
You’ve made the decision – balloon sinuplasty is on the calendar. Now the question shifts from should I do this? To what happens after? That’s a good place to be. Knowing what your balloon sinuplasty recovery looks like, day by day, takes most of the uncertainty out of the process. The reassuring part: recovery after […]
Discover the power of essential oils for chronic sinusitis relief.
Learn effective and simple techniques to stop a nosebleed quickly and efficiently.
